CDK Global Outage Affects Auto Dealerships Nationwide

Cyberattack Causes Ongoing Software Issues

Auto dealerships across the country are facing an ongoing software outage due to a cyberattack on CDK Global, a major provider of retail software to the automotive industry. The outage has forced some dealerships to revert to manual paperwork, disrupting sales and service operations.

Timeline of Events

On June 19, CDK Global suffered a cyberattack that took down its software. The company briefly restored some services for a few hours, but had to deactivate them following a second cyberattack. CDK Global has stated that it may take several days for its software to be fully operational again.

Impact on Dealerships

The outage has had a significant impact on auto dealerships. Without access to CDK Global's software, dealerships are unable to process sales, schedule service appointments, or access customer records. This has led to delays and cancellations of vehicle sales and service appointments.

Customer Impact

The outage is also affecting customers who are trying to purchase or service their vehicles. Many dealerships are unable to provide accurate pricing or delivery estimates due to the lack of access to CDK Global's software. Customers may also experience delays in scheduling service appointments or receiving updates on the status of their vehicles.

CDK Global Response

CDK Global has apologized for the disruption and is working to restore its software as quickly as possible. The company has not disclosed any information about the nature of the cyberattack or the extent of the damage.